Support

Getting help

• Developer support — email support@bloonio.com, stating the relay involved, your tenant_id (never your tenant_secret), the endpoint, and a request id if you have one.
• API reference — the authoritative source for schemas: Auth Relay reference and Chat Relay reference.

Never share a secret

No legitimate support request will ask for your tenant_secret, your X-Admin-Key, or a token. Never include them in a ticket or message.

Before contacting support

Most integration blockers have a known cause:

• 401 on the signature → Authentication (HMAC).
• 403 inactive tenant → Tenant lifecycle.
• Callback not received/verified → Webhooks & callbacks.

Products with dedicated docs

For Lokotroo and Lisoloo, use their respective documentation:

Lokotroo documentation ↗

Lisoloo documentation ↗